Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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laylakr
Level 7

Hellraiser movies won't play

Whenever I press play retrieving starts to load at the bottom of the screen but doesn't finish then I am brought back to the movie description. This has been going on for several months and is also happening on my mom's tv.

Sanyo Roku tv

8638X

10.0.0:4165

09600N842636

78:80:38:a7:f4:0d

192.168.1.67

YK00NL842636

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7 REPLIES 7\
RokuDanny-R
Roku Employee
Roku Employee

Re: Hellraiser movies won't play

@laylakr

Thanks for the post.

Can you please provide the channel that you are try to watch this content on? Are you able to watch other content on this specific channel? Have you already tried removing this channel, restarting your device, and adding the channel back to see if this resolves the issue you are experiencing?

Please keep us posted and we can continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
laylakr
Level 7

Re: Hellraiser movies won't play

This is happening on the Roku channel. Other shows do play. I have tried removing the channel, restarting the tv and reloading it.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hellraiser movies won't play

@laylakr

Thanks for the follow up.

I have passed along the information you have provided to the appropriate Roku team to investigate further. Once I have an update, I'll be sure to notify the Community.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Iskarlmaour
Level 7

Re: Hellraiser movies won't play

Same here. All other movies play, but the Hellraiser movies won't. Click Play, and it pauses for a second, and then returns to the screen with the Play button.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hellraiser movies won't play

Hi @Iskarlmaour

Thanks for bringing this to our attention.

Are you also trying to access Hellraiser through The Roku Channel? Please let us know. We'd like to know more about how we can help.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Iskarlmaour
Level 7

Re: Hellraiser movies won't play

Yes, I have a 55" Sharp TV (Model: LC-55LBU591C, Software version 10.0.9:Build 4209-3) and I use the Roku Channel App.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hellraiser movies won't play

@Iskarlmaour

Appreciate the reply.

I forwarded your information to the appropriate Roku team to investigate further. Once we got an update, we'll update this thread immediately. 

Thank you for your patience and understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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