Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Can you please let us know if you are still experiencing this issue? We are not able to find Heist (2015) on The Roku Channel? Is it possible that you were trying to watch the title on a different channel? If possible, please provide us with a screenshot so we can assist you further.