Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Caturday_2964
Level 7

Heathers movie won’t load

Trying to watch the movie Heathers on the Roku channel (in Canada) and the status bar shows it starting to load and then stops. Any other movie I click on works just fine. 

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3 REPLIES 3\
RokuMary-F
Roku Employee
Roku Employee

Re: Heathers movie won’t load

Hi @Caturday_2964,

Thanks for getting in contact.

We're aware of the issue and it's currently under investigation. Once they provide me with an update I'll be sure to let the Community know.

Thanks,

Mary

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AngelsRuin
Level 7

Re: Heathers movie won’t load

The last reply on this thread was from April of this year (2021), it has been a couple months at this point and I find myself having the same issue. 

I am a Canadian resident, and I was super excited to discover ‘Heathers’ was even on The Roku Channel! Only to realize that I cannot watch it. When I click on the Play Movie button the screen goes black, and a bar appears saying that it’s retrieving and then it sends me back to the movie’s info screen. I do not get this with any other movie/tv show that I have tried.

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AvsGunnar
Community Streaming Expert

Re: Heathers movie won’t load

@AngelsRuin 

I am in the US and indeed a bit strange re: Heathers.  Appears to be streaming for free on the Roku Channel, Tubi, and also Pluto.  It was a bit slow to load on Roku Channel, extremely slow to load on Tubi where I thought it was stuck halfway, and very quick to load from Pluto.  In Pluto, located under the On Demand tab, not Live TV.

Maybe one of these alternatives may work for you.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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