Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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CatlinD
Level 7

Hbo seems to have disappeared and won't download

My HBO app seems to have disappeared and roku won't let me download. 

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3 Replies
atc98092
Level 21

Re: Hbo seems to have disappeared and won't download

What model Roku do you have? It's possible that HBO is pulling support for older players. If a player is unsupported they can't download the channel.

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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CatlinD
Level 7

Re: Hbo seems to have disappeared and won't download

It is from a 4 year old JVC tv

 

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atc98092
Level 21

Re: Hbo seems to have disappeared and won't download


@CatlinD wrote:

It is from a 4 year old JVC tv


I don't think any Roku TV is considered old enough to be unsupported, but it might be size dependent as well. Larger screen TVs generally have more powerful hardware. But if HBO decided to pull it, there's nothing that can be done short of convincing HBO to support it again. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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