Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Giani897
Level 7

Hbo max disney plus

Buenas noches, intento descargar hbo max y disney plus y no me deja, me da la opcion de descargar y luego sale un error. No entiendo que esta pasando porqu antes no salia disponible y ahora que esta para descargar no puedo. Me podrian ayudar por favor?

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2 REPLIES 2\
Giani897
Level 7

Re: Hbo max disney plus

Sorry, I didn't know I had to write only in English. Well, I have the "Roku Streaming Stick 3600x" and before I couldn't download Disney plus, neither hbo max nor Amazon. And now I have the option to download all the apps, I tried and I get an error, I tried many times and nothing downloads, I only managed to download Amazon prime and the rest not.
What should I do in these cases?
In my roku I have Netflix, Spotify, amazon prime and Apple TV installed.

Translated with www.DeepL.com/Translator (free version)

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RokuMary-F
Roku Employee
Roku Employee

Re: Hbo max disney plus

Hi @Giani897,

Thanks for reaching out to the Roku community! 

I understand that you are unable to install Disney and HBO Max. Where are you currently located?

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. 
For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.
Keep us posted from there if you need additional help.

Regards,
Mary

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