Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Hbo Max saying password incorrect

Everytime I try to login to Hbo Max on my roku tv, it says my password is incorrect. I have no problem with the 2 google tvs or my iphone ( app or safari ) what do i do? 

Level 7

Re: Hbo Max saying password incorrect

Having the same issue. Logged in just fine on my phone, tablet, and game consoles. Definitely the correct login info.

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Roku Employee
Roku Employee

Re: Hbo Max saying password incorrect

Hi @crowquill87,

Thanks for the inquiry.

For more information about that channel's authentication and functionality, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here:



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