Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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pwf
Level 7

Hazel

Under sitcom's, Hazel is shown.  However when selected no episodes are shown.  Think Hazel episodes are hung up or something.

5 Replies
MaryFranco
Roku Employee
Roku Employee

Re: Hazel

Hi @pwf,

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What channel are you trying to load this content from? Does this happen on all movies/shows or just specific titles? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more information, we will be able to assist you further.

Thanks,

Mary

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MitchT1
Level 8

Re: Hazel

I’m having the same problem. Hope it’s fixed soon. 

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MitchT1
Level 8

Re: Hazel

This is where all the episodes are suppose to show up at.This is where all the episodes are suppose to show up at.

 

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MitchT1
Level 8

Re: Hazel

When I click on See all episodes nothing shows up.

image.jpg

 

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MaryFranco
Roku Employee
Roku Employee

Re: Hazel

Hi @MitchT1,

We're aware of the issue and the Roku channel team has been investigating this issue closely. We'll get back to you once we have an update and I'll be sure to let the Community know.
Thanks,

Mary

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