Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Hallmark now on my phone.

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I have the Hallmark now channel on my roku, it works fine and we are past the 7 day free trial but when you try to watch it on the phone app it says that we do not have a subscription. 

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Level 19

Re: Hallmark now on my phone.

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If you subscribe directly with a premium channel via their website you can view it on all the devices they support - computers, streaming devices, mobile devices.

When you subscribe to a premium channel through a 3rd party agent (i.e. Roku, Sling, YouTube TV, etc) you typically can only view the premium channel via that 3rd party.  Plus it complicates getting help if you have questions or problems with the subscription.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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1 Reply
Level 19

Re: Hallmark now on my phone.

Jump to solution

If you subscribe directly with a premium channel via their website you can view it on all the devices they support - computers, streaming devices, mobile devices.

When you subscribe to a premium channel through a 3rd party agent (i.e. Roku, Sling, YouTube TV, etc) you typically can only view the premium channel via that 3rd party.  Plus it complicates getting help if you have questions or problems with the subscription.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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