Channel Issues & Questions

[Suktub]

I have the Hallmark now channel on my roku, it works fine and we are past the 7 day free trial but when you try to watch it on the phone app it says that we do not have a subscription. 

[makaiguy · Accepted solution]

If you subscribe directly with a premium channel via their website you can view it on all the devices they support - computers, streaming devices, mobile devices.

When you subscribe to a premium channel through a 3rd party agent (i.e. Roku, Sling, YouTube TV, etc) you typically can only view the premium channel via that 3rd party.  Plus it complicates getting help if you have questions or problems with the subscription.