Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
The Hallmark movies now channel on my Roku is no longer working. I can select a movie but when I try to hit play, it makes the noise but does NOT play the movie. I want to delete it and reload it to see if that fixes it, however when I select the channel and hit the * button, it goes to the menu but the remove channel button flashes and turns into Manage Subscription I dont want to manage my subscription, I want to remove and reinstall the channel. How can I fix this. Restarting the Roku box did nothing.
You have reached Hallmark Movies Now Customer Care!
We do apologize you're having troubles with our app. I have a few basic steps that might fix your issue:
1) Try logging out of the app and then logging back in
*** Logging out of Hallmark and logging back in fixed the issue for us. ***
2) Try turning your device off and then back on 3) Try reinstalling the app
Please be noted that due to international licensing restrictions Hallmark Movies Now only works within United States. Mirroring from a device to your TV, via an HDMI cord, is not supported on by our site or app.
If none of these work please let me know if you have any more details that can help diagnose your issue that would be helpful.
Please email us at firstname.lastname@example.org if you need further assistance. Our Customer Care Team is available via phone from 9am-5pm PST Seven Days a Week at 1-844-446-5669 (1-844-4-HMK-NOW).
We cannot log in at all to watch the Hallmark Movie Channel. I did a chat with support and was told this: A recent update is preventing the activation of Roku devices at this time. Our Developers are aware of this issue and are working to correct it. We will notify you as soon as this is fixed. Please do not attempt to log in to the Hallmark Movies Now app on your Roku device until further notice.
This was last Wednesday and so far no notice. If I go to the Hallmark Channel, they way me to sigh up for service even though we do have an account. Seems as if our records were at some point wiped clean.
Really disappointed. This is Micky Mouse stuff. We paid for a service and can't get it and no one on the Hallmark side or Roku seems interested in fixing it.
One more thing, the remove feature is deactivated. You can move the channel, but not remove it. I am guessing Roku deactivated it because once deactivated, the Hallmark App won't reinstall until this issue, whatever it is, is fixed. Just a guess.
Hallmark Movies Now is still NOT working for a lot of us. I have been on their Facebook page and get the standard canned answer. Their toll free help number never picks up. They keep saying "we are working on it" but they said the same thing last week. This is beyond frustrating. Apparently something caused a lot of people's subscriptions to get wiped out and you cannot remove the channel from Roku and re-install as it doesn't give you an option to do so.