Help

Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
denisemorrissey
Level 7
3 weeks ago

Hallmark Movies and Mysteries stopped working

I have Hallmark Channel and Hallmark Movies and Mystery in my cable subscription and up til 4 days ago I was able to  watch them both on my roku, but then the Hallmark and Mystery one tells me now that I dont' subscribe to that one so I can't get it anymore. I was on the phone over 3 hours with cable, they did everything and couldn't do anymore but call Roku....but of course no one is answering there right now.....  I am pissed, I watch that channel at night in bed to fall asleep and I can't get it. How do I fix this????

0 Kudos
Reply
1 Reply
Highlighted
RokuDanny-R
Roku Employee
Roku Employee
3 weeks ago

Re: Hallmark Movies and Mysteries stopped working

@denisemorrissey 

Thanks for the post.

How are you watching those channels? Are you watching them directly through the direct channel or through your TV cable provider channel? 

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Reply