Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Hallmark Movies Now

I clicked to activate the 7 day free trial.  It gave me a code to activate but when trying to enter code it stated not available in my region.  I was still charged even though it was never activated.  Why would it not be available to me?

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Roku Employee
Roku Employee

Re: Hallmark Movies Now

Hi,

Thanks for the inquiry.

I'd recommend reaching out to Hallmark Movies Now directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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