Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Hallmark Movies Now won't let me sign in even though I have an up-to-date subscription
Hallmark Movies Now opens up with Free 7-Day Trial Offer even though I have an up-to-date subscription. My Roku credit card information is correct, it show my subscription will renew on May 22. It acknowledges that I am already subscribed. Why am I being locked out of an up-to-date subscription? How do I fix it?
For account & billing concerns, it may be more effective to get help from our billing team. Contact customer support here: https://support.roku.com/contactus then choose 'Questions about my account or billing'. They are the best ones to help you with that matter.