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Mebrown
Level 7
‎05-04-2021 06:54 AM

Hallmark Movies Now won't let me sign in even though I have an up-to-date subscription

Hallmark Movies Now opens up with Free 7-Day Trial Offer even though I have an up-to-date subscription. My Roku credit card information is correct, it show my subscription will renew on May 22. It acknowledges that I am already subscribed. Why am I being locked out of an up-to-date subscription? How do I fix it?

Thanks for your help.

Mike

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RokuKariza-D
Roku Employee
Roku Employee
‎05-04-2021 09:08 AM

Re: Hallmark Movies Now won't let me sign in even though I have an up-to-date subscription

Hi @Mebrown,

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our billing team. Contact customer support here: https://support.roku.com/contactus then choose 'Questions about my account or billing'. They are the best ones to help you with that matter. 

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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