Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Hallmark Movies Now does not launch - Shows Hallmark logo but stops there

Need help.  Purchased new Roku Premiere | HD/4K/HDR Streaming Media Player, Simple Remote and Premium HDMI Cable on Amazon.

Works good.

Try to add Hallmark Movies Now app.  Was able to add from Roku channel store and Hallmark Movies Now channel shows in the list of channels.  But when selecting the Hallmark Movies Now channel the Hallmark logo displays and stops there.  No screen to login, register, play any movies....just a stuck screen with the Hallmark logo.  None of the Roku buttons help.  The only button that works is the home button.

Things I have tried:

 - removed the channel and added it again - no luck

 - restarted the Roku Premiere device and installed the channel again - no luck

Rest of channels are working fine.

Need help!

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1 Reply
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Roku Employee
Roku Employee

Re: Hallmark Movies Now does not launch - Shows Hallmark logo but stops there

@powersjr2 

Thanks for the post.

If you have removed the channel, restarted the device, and added the channel back again and are still unable to resolve the issue.

I'd recommend reaching out to Hallmark Movies Now directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Hallmark Movies Now channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://customercare.hmnow.com/hc/en-us

Thanks,
Danny

Danny R.
Roku Forum Moderator
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