Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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amyreilly
Level 7

Hallmark Channel, Porn?

Wow!  Tried to get the regular Hallmark Channel for the cheesy Christmas movies and ended up with a grainy channel that seems to be porn!  I can't get the channel off!  Help!!! 

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2 Replies
tmahar12
Level 7

X-rated content

Black and white hallmark channel app is completely an x-rated sex porn. Please address this asap. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hallmark Channel, Porn?

@amyreilly @tmahar12 

Thanks for the post.

Can you please clarify the issue you are experiencing?

can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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