Channel Issues & Questions

[RG2]

My Roku Express+ will not play the Hallmark Movies Now channel full screen to my older 4:3 TV when using the composite output.  The content shrinks to a corner of the screen.  Resetting the unit and doing software updates does not correct the problem.

[RokuKariza-D]

Hi @RG2

Thanks for reaching out here in the Community!

Does the issue only occur on Hallmark Movies Now or across other channels installed on your device? Have you tried to remove the channel, restart your Roku, then add the channel back in? If not, we suggest giving it a shot. 

To ensure the process is successful, follow the steps below making sure you restart your Roku device before re-installing the channel again.

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    
   • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
      
2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
    
   • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Let us know if this works for you.

All the best,
Kariza