Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Strollem
Level 9

Re: Hallmark App not working for past 3 days

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Thanks Bobbie -

They would not help at that phone number. Phone assist is for Roku billing and new device setup only (click).  The phone message redirects you back here.

 

Appreciate the attempt though.

 

Roku support care to comment?

Strollem
Level 9

Re: Hallmark App not working for past 3 days

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Also - why is the topic on this one "Solved" when it is clearly not solved? A way to ignore the thread?

Strollem
Level 9

Re: Hallmark App not working for past 3 days

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Update: Randomly started working again if I race the 'lock' and click quickly before the programming item 'locks'.  Will monitor and update.

Strollem
Level 9

Re: Hallmark App not working for past 3 days

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Still happening.

About 30% success with removing the app from Roku, and restarting - then adding it back.

 

This is ridiculous. These are not rare posts or cries for help, you'd think either Hallmark or Roku would care enough to fix it - and stop passing the buck around / hot potato / we don't care / thanks for the $$$.

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dcbrittney
Level 7

Re: Hallmark App not working for past 3 days

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Who did you call? I’d love to get this issue fixed on my Roku Smartv as well. If you don’t mind sharing, I’d appreciate the advice. 

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Strollem
Level 9

Re: Hallmark App not working for past 3 days

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It still happens randomly, and after a few days of trying, resetting, rebooting, hoop jumping etc., it fixes itself.  I can't get any traction anywhere so I've just basically decided to tough it out.

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