Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: HULU program not playing after a commercial

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If it were an issue on Hulu's side, why is it only happening on one out of my 4 Rokus? And 3 are the same device as the one with the issue. 

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Level 9

Re: HULU program not playing after a commercial

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It may be time to jump ship from hulu?

This behaviour is not only annoying, but very inconvenient!

This problem is only occurring when streaming programs through hulu, it is not a connectivity or gateway related issue, i am running WatchDog on my core router and when i look in the logs, no connectivity errors are present.

 

So i have to assume that not only my comment, but all others in this thread can view this as a round file situation where hulu will do nothing in response to assist it's paying clientele and resolve the problem?

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Re: HULU program not playing after a commercial

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We have 3 different Roku devices On 3 TVs and this is happening on ALL of them. It is incredibly annoying! I am ready to get rid of the Rokus and replace them with Amazon Firesticks. It’s unacceptable and AWFUL customer service that Roku isn’t responsive to this thread. 

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Level 7

Re: HULU program not playing after a commercial

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I’m having the same problem with my Roku but my PlayStation and my cell phone worked just fine but I can’t watch Hulu on the Roku

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Level 8

Re: HULU program not playing after a commercial

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I switched to No Ads, works fine. It's only $7 more. The fact that I had to do that sucks, but atleast I can watch my shows.

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Level 7

Re: Freezing ads on hulu

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Same issue. Seems to be update on Hulu or roku issue. Until fixed hit fast fwd then play. Usually goes right back visually.

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Level 7

Re: Freezing ads on hulu

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I'm having the same problem too.  How do we fix this?

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Level 7

Re: Freezing ads on hulu

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Same thing here, started yesterday. Can't wait for a fix!

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Level 8

Re: HULU program not playing after a commercial

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Done ALL of troubleshooting shooting steps several times and spoke with Hulu.  Ticket ok but get this i pay for no commercials this is just since update

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Level 8

Re: Freezing ads on hulu

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I got tired of fast forwarding to unfreeze the commercial & upgraded to Hulu commercial free ($11.99}. I haven't had any problems since.

However I think Hulu will lose customers & not gain new ones by not fixing this.