Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
After the latest update when a watching Hulu and a commercial plays, at the end of the commercial the picture freezes but the audio of the program plays. I've tried a factory rest which did not fix it.
Thank you all for your patience regarding the issue of the Hulu channel not playing after a commercial.
I have been informed that this issue should be resolved with OS 9.3 build 4194. We would recommend trying to manually update your Roku device if you currently do not have that OS build in Settings > System > About.
To perform a manual update, you can go to Settings > System > System update. Then select Check Now.
I keep having the same issue it’s skipping scenes, then it goes to an ad and at then end of the ad the screen freezes and audio continues, I rewind it to where it left off before getting skipped and it just keeps skipping the same scene and the same thing happens all over again!! I have delete the app and reinstalled, restarted the roku and router and it’s still happening
Perhaps the commercials on HULU are being transmitted in a different resolution and/or frame rate than the main program. As a result, every time it switches into or out of the commercial breaks, the combined Roku/HDMI/TV system must reconfigure itself to accommodate the change.
Try changing the Roku's "Display type" settings (Home > Settings > Display type) to your TV's native resolution, rather than "Auto" to minimize the disruption caused by the switch and see if that helps.
Also, your Roku may have an "Auto-adjust display refresh rate" item at Settings > System > Advanced system settings > Advanced display settings. Try disabling this.
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