Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Roku Employee
Roku Employee

Re: HULU program not playing after a commercial

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Hi everyone,

Thanks for the posts and patience regarding the issue you are experiencing.


Please be aware that we have passed along your concerns to the appropriate team and expect this issue to be resolved in a future update.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Freezing ads on hulu

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Same here, I have three roku devices and it happens on all three. I’ve reset the devices, I’ve disconnected the devices for a moment and turned them back on. Nothing is helping. What is going on??

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Level 7

Re: Freezing ads on hulu

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Have you received an email recently to get an extra Ruku Express for the low price of $25 with free shipping.  Yeah, they're trying to unload the old devices only for customers to find they are no longer compatible with Hulu.  Ask yourself this.  Which company is bigger and will be backed by HULU?  Ruku or Amazon?  Save yourself the headache and get a couple of Fire Sticks and gift the Ruku Express to someone you hate!!!!!!!!!!

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Re: Freezing ads on hulu

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Yes! Totally agree! I returned my Roku yesterday and bought a fire stick!!

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Re: Freezing ads on hulu

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I am done with Roku. No response and no fix = return Roku and bought a fire stick!

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Re: Freezing ads on hulu

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It is Roku! Returned and got a fire stick!

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Level 9

Re: Hulu malfunctions during ads

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No

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Level 9

Re: HULU program not playing after a commercial

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I’m having the same problem it is very frustrating 

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Level 8

Re: HULU program not playing after a commercial

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A roku employee said this will be fixed in an update. Don’t know what date he said this however it is middle of July 2020 & it is STILL not fixed. I tried all of the things that might fix it as well but of course it doesn’t help. 

thank you. 

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Level 7

Re: Hulu malfunctions during ads

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This method of restart removing and so on does not work. I just went and bought the updated Roku and it still not working. Not happy as Hulu is the only one not working. 😡

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