Help

Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Highlighted
rwhewitt
rwhewitt
Level 7
‎08-27-2018 05:23 PM

HOOPLA Channel crashing

HOOPLA channel crashing. Version 1.3 Build 5. Channel gets as far as initial screen, then freezes, then crashes back to Roku Home screen. Started for me tonight 27 Aug, 5pm PT. Anyone else?
0 Kudos
Reply
2 Replies
danforth120
danforth120
Level 7
‎08-29-2018 08:35 PM

Re: HOOPLA Channel crashing

Same thing here, except I can get the video to play briefly. Worked fine yesterday, but not today. Netflix is working, so I suppose that the problem is Hoopla related.

Hoopla is version 7.
Roku 3600X stick; OS 8.1.0 build 4145-24

August 29; 9:00 pm
0 Kudos
Reply
Huck
Huck
Level 7
‎01-02-2019 07:14 PM

Re: HOOPLA Channel crashing

Hoopla app on Roku starting crashing on Jan 1 2019, the few things I played previous to then were fine, so don't know if there is some new software update bug or something else. My problem was that it started  halfway through a several episode series & then would crash out of app after only a few minutes streaming. Updated system & restarted Roku but no change. Other apps on Roku played ok & Hoopla streamed fine on my laptop so I just cast it from there to another streamer, not using Roku, so it seems like a Roku/Hoopla specific conflict. 
Roku 3 version 9.0.0       Hoopla version 1.4 build 8
0 Kudos
Reply