Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

HGTV activation

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Ii am having trouble locating where to enter the activation code that is on my TV. I tried to go to HGTV/ACTIVATE and had no luck. How do I active HGTV on my ROKU?

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Roku Employee
Roku Employee

Re: HGTV activation

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@lasloja 

Thanks for the inquiry.

If you are trying to activate the HGTV GO channel, when you go to the channel and sign in, it should request you to activate the device as the channel is free with a paid cable subscription and participating TV providers. It should prompt you to go to: https://watch.hgtv.com/activate on a computer or a mobile device where you will enter the activation code and continue with the activation process.

If you are having further issues activating the HGTV GO channel, we would recommend reaching to the channel provider's support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HGTV GO support here: https://hgtv.custhelp.com/

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: HGTV activation

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@lasloja 

Thanks for the inquiry.

If you are trying to activate the HGTV GO channel, when you go to the channel and sign in, it should request you to activate the device as the channel is free with a paid cable subscription and participating TV providers. It should prompt you to go to: https://watch.hgtv.com/activate on a computer or a mobile device where you will enter the activation code and continue with the activation process.

If you are having further issues activating the HGTV GO channel, we would recommend reaching to the channel provider's support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HGTV GO support here: https://hgtv.custhelp.com/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Re: HGTV activation

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Hi I have  only  roku  and  I want to  sign in and  I can't  

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Roku Employee
Roku Employee

Re: HGTV activation

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@Nicholeanime93 

Thanks for the inquiry.

Can you please clarify the issue that you are experiencing? What message are you seeing when trying to authenticate the HGTV channel? Can you provide a screenshot?

For more information about that channel's functionality and authentication, you'll want to contact HGTV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HGTV support here: https://hgtv.custhelp.com/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: HGTV activation

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I can not sign into hgtv and I have tried the link three times now

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Roku Employee
Roku Employee

Re: HGTV activation

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@Jazzman2597 

Thanks for the note.

If you are trying to activate the HGTV GO channel, when you go to the channel and sign in, it should request you to activate the device as the channel is free with a paid cable subscription and participating TV providers. It should prompt you to go to: https://watch.hgtv.com/activate on a computer or a mobile device where you will enter the activation code and continue with the activation process.

If you are having further issues activating the HGTV GO channel, we would recommend reaching to the channel provider's support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HGTV GO support here: https://hgtv.custhelp.com/


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: HGTV activation

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I have HGTV GO.  How can I get HGTV to watch full episodes.

The link for support doesn't help at all.

Thanks

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Roku Employee
Roku Employee

Re: HGTV activation

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@sylvie52 

Thanks for the inquiry.

To unlock all the content on the HGTV channel, you will need to activate the channel with your TV or cable provider subscription. If you do not have a TV or cable provider subscription you will not be able to access those episode.

For more information about the HGTV channel we recommend reaching out to the channel provider directly. You can reach them here: https://hgtv.custhelp.com/


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: HGTV activation

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What if I don’t have a cable company and I would like to have this Chanel can’t I pay monthly like I was before it’s not giving me this option 

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Roku Employee
Roku Employee

Re: HGTV activation

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@Santillan 

Thanks for the inquiry.

For more information about the HGTV channel subscription plans available, we recommend reaching out to the channel provider directly.

You can reach them here: https://hgtv.custhelp.com/


Thanks,
Danny

Danny R.
Roku Forum Moderator
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