Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jp151
Level 7

HGTV Go after 24 Hours does not work on TCL ROKU TV

I bought TCL 43" ROKU TV and using wifi for streaming  channels most of the channels like CNN go, CNBC work ok but HGTV GO app after registering  and activating  works for 24 hours and then all shows are locked. I have to remove the channel and add it again, activate it then it works for next 24 hours. my cable provider is Xfinity. My router IP address stays the same  when HGTV does not work. so My question is who is blocking the access Xfinity or ROKU platform? 

Thanks.

J

0 Kudos
2 Replies
Herb89
Level 7

Re: HGTV Go after 24 Hours does not work on TCL ROKU TV

Ugh same problem here with both hgtv and diy. Every other channel I log in with for xfinity is fine. 

0 Kudos
RokuMary-F
Roku Employee
Roku Employee

Re: HGTV Go after 24 Hours does not work on TCL ROKU TV

Thanks for reaching us, @Herb89.

We recommend starting here to troubleshoot channel issues: 
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
You can reach HGTV support here: https://watch.hgtv.com/general/faq

Thanks,

Mary

 

0 Kudos