Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I am unable to start the HGTV Go channel. This is a new problem; we have been watching it for months,, including this morning, but this afternoon it doesn't work. The same problem happens both on a Roku TV and using a Roku Express. I have tried power-cycling all the relevant devices, deleting/readding the channel, and checking for updates.
The channel displays the home page for about 1 second, then crashes back to the home channel list.
It appears the issue has been resolved and it may simply have been a temporary service issue.
If you are still unable resolve the issue you are experiencing, try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
Does this clear up the issue? Please keep us posted.
False alarm this time. The problem was cleared by powering off the TV.
Note for TCL TV owners: Turning off the TV screen doesn't shut everything down completely. Since it's not convenient to unplug my wall-mount TV, I reset it by turning the relevant circuit breaker off and back on.
I haven't had problems with the app until today and I'm unable to watch anything. I've tried removing the channel and reloading and it didn't work. Does anyone have any advice? The other apps seem to be working as usual.