Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Lockerbie
Level 7

HGTV Go Failure continues

Not working. I tried the fix suggested, and the problem persisted.

Doesn’t load up on my phone either.

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1 REPLY 1\
StreamerUser
Community Streaming Expert

Re: HGTV Go Failure continues

You didnt mention your Roku model # or firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote).

You also didnt mention your specific issue with HGTV Go

Try reinstalling the app, and checking if that addresses the issue:

1) Remove the HGTV Go app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the HGTV Go app

(Otherwise, if you dont restart settings/cached data associated with the app are left behind and it wont be a clean re-install)

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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