Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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graygirl621
Level 7

HBOmax freezing up

For $15 a month HBOmax should not be freezing up constantly! I am very disappointed and am most likely going to cancel my subscription. 

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StreamerUser
Community Streaming Expert

Re: HBOmax freezing up


@graygirl621 wrote:

For $15 a month HBOmax should not be freezing up constantly! I am very disappointed and am most likely going to cancel my subscription. 



You didnt mention your Roku model # or firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote).

Try reinstalling HBO Max:

1) Remove the app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the app

(Otherwise, settings/cached data associated with the app are left behind and it wont be a clean re-install)

NOTE:  If the Remove option is not available, you will need to Cancel your Roku-based subscription first - I recommend re-subscribing directly from HBO Max.

To Cancel your Roku-based subscription:  Go to https://my.roku.com/account/subscriptions and select Cancel Subscription

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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