Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have a Roku premium I bought last month specifically to stream HBOMax (free with my phone plan)
It worked fine until last night. We watched a show from 4-6 pm and was great. Then I went to watch a show at 8:30 PM. Picture was OK, audio was like nails on a chalkboard. Then it just stopped and showed dots blinking left to right (buffering?).
Now when I try to start the show, it just shows the dots for a couple of minutes, then kicks me back out to the show's page.
Following suggestions i saw here: I've restarted the Roku, uninstalled and reinstalled the HBOMax app and powered the Roku off and on. I was also on line with HBO and they've kicked it to a specialist.
One item of interest - I checked the software info. Roku installed updates at 8:08 PM last night. Which is in the period between successfully watching HBOMax and NOT doing so. I wonder if the update created an incompatibility.
If RokuOS 10 or a newer build of OS9.4 installed, try checking for updates again: Settings/System/System updates/Check now (there are compatibility layer updates for many apps necessary in order to properly function with the newer OS version).