Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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khumph
Level 7

HBOMax now won't play Max content

I have a monthly subscription to HBOMax through Roku.  It's been playing all content fine for months but now when I try to access any Max content, it takes me to a page that gives an option to "Access all HBOMax content" or "Access HBO content only".  If I click the access all, it takes me to the choose user page, then when I click my user, it takes me back to the Access page....so it's a continuous loop.  I've signed out and in, and disconnected all devices and signed back in.  Same issue.  I've double checked that my subscription is correct and I'm paying for full access, as I have been for months.  I also tried software updates.  Any other suggestions?

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: HBOMax now won't play Max content

Hi @khumph

Thanks for letting us know about the issue you're experiencing.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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