Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

HBOMax not loading or playing certain content.

When using #HBOMax app, some content will try to play and crash back from the player to the HBO show page. It happens with Friends, Wonder Woman, The Big Bang Theory and others, the app will attempt to play de content for a few send ones before crashing. This is happening on my #RokuUltra, Roku 3, and 2 TLC Roku TVs. And what’s worst the app also crashes on PlayStation4 to

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Level 9

Re: HBOMax not loading or playing certain content.

Yes, there are multiple threads about this and many other HBO Max current issues.

You will find some contact information in this thread for HBO upper management: "HBO Max keeps freezes - then crashes back to home" write to them and ask this be corrected immediately as their customer support has been non existent on this issue and they are showing they don't car abut their customers.

Our only hope to get this fixed is if enough of us apply pressure on them. 

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