Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mfh1
Level 7

HBOMax channel opens but closes after a minute

Trying to add HBOMax. It will open but then closes after filling the Home Screen.

Model 3500X-Roku stick

Serial no. 2LD58X056251

Software: 9.4.0 build 4200-09

Issue I’d 51-085-174

Excellent signal strength

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1 Reply
AvsGunnar
Level 10

Re: HBOMax channel opens but closes after a minute

Sometimes a Channel just experiences some issues.  Usually corrects itself.  If it is a crashing app, only thing an end user can do is....

 *button  on remote (check for Updates or Remove Channel) followed by System Restart of your Roku device and Reinstall the Channel.

If doesn't resolve issue, then contact the Channel developer. https://help.hbomax.com/ContactUs

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