Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

HBOMax - Not acknowledging My AD-Free Subscription

Wanted to watch Clint Eastwood's latest movie. Subscribed to basic HBOMax on Roku. Searched for the movie and it told me I had to upgrade to Ad-free. So I did. But then HBOMax still keeps telling me to upgrade. Is this an issue that it takes a day to update? Or something like that? Or am I wasting my money on the upgrade if I want all the content on HBOMax?

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