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grmg
Level 7

HBOMax New Release theatrical movies will not play on 2 out of my 3 TV's / Roku

We have several Roku in the house.. For some reason I can only get the new release theatrical movies on HBOMax to play on One of my Roku/TV's. Any idea why?  On the other 2 , it acts as thought the movie wants to play, but its scattered/patchy, black screen with glimpses of the movie and sound, but never clears up. Could the Roku device not be correct to support? The one TV that it will play on has the Roku built in, not via external Roku.. Thoughts ?

 

Thanks

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StreamerUser
Community Streaming Expert

Re: HBOMax New Release theatrical movies will not play on 2 out of my 3 TV's / Roku

You didnt mention your Roku's model #s or firmware versions (Settings/System/About) or app version(s) (highlight the app and press Options (*) on the remote)

Try reinstalling HBO Max on the Rokus it doesnt play properly on:

1) Remove the HBOMax app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the HBOMax app

(Otherwise, settings/cached data associated with the app are left behind and it wont be a clean re-install)

 

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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