Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Dh18
Level 7

HBOMax Access

Suddenly when I access HBO max, although I can see the movie screen, after a couple of things load, the app bounces me back to the main Roku channel screen.

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makaiguy
Level 20

Re: HBOMax Access


@Dh18 wrote:

Suddenly when I access HBO max, although I can see the movie screen, after a couple of things load, the app bounces me back to the main Roku channel screen.


One of the things that can cause this is insufficient power.

Is your Roku device powered by plugging it into a USB port on your television? The ports on many televisions only supply 0.5 amp, which is not enough to power a Roku reliably.

It is recommended that you power your Roku device via the power adapter that came with it, plugged into your house power. If you no longer have the USB power adapter that came with your device, you may have another one handy from another device that can be used -- just make sure the tiny print on it confirms it has a 5 volt dc output of at least 1 amp.

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