Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: HBOMAX stuck in loop

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Tried updating still doesn't work.

Level 20

Re: HBOMAX stuck in loop

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@DTShade wrote:

Same here, it's stuck.  I click on HBO Max and it shows the HBOMAX start up screen then shifts to black with an endless 3 dot scroll and that's it. Never goes beyond it.

I have tried uninstalling, reinstalling , updating etc. still no joy.

Works fine on my phone and chromecasted to TV but I like the ease and Roku interface so much more.

Wish someone had a solution...



You didnt mention your Roku model # or firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote)

FYI, the correct procedure to re-install an app on Roku:

1) Remove the app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the app

(Otherwise, settings/cached data associated with the app are left behind and it wont be a clean re-install)


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