Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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bokonon82
Level 8

HBOMAX stuck in loop

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Trying to watch HBOMAX and when I try to play something it just endlessly scrolls three dots at the bottom of the screen with the screen switching from purple to black to purple, but never gets anyway. No other channels are having issues that I can find.

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2 Solutions

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RokuKariza-D
Roku Employee
Roku Employee

Re: HBOMAX stuck in loop

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Hi everyone!

Thanks for bringing this to our attention. 

If you are experiencing playback issues with HBO Max, it is likely from a failed automatic update. Follow the instructions below to manually check for software and channel updates:

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
  5. Select Check Now to manually check for updates.

For full information on this, you can take a look at this link: How do I update the software on my Roku® streaming device?

Let us know if there's any difference after.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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bokonon82
Level 8

Re: HBOMAX stuck in loop

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I had done this already, and it did not work. However, it is now working again.

View solution in original post

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11 REPLIES 11\
superlionsfan
Level 7

Re: HBOMAX stuck in loop

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I have the same issue and reloading channel does not work,

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gbrehm
Level 7

Re: HBOMAX stuck in loop

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Same here ... verified same behavior on 2 roku devices. Tried signing out/in, removing/adding app and resetting roku ... but no joy. Also verified HboMax app works fine on iPhone.

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RokuKariza-D
Roku Employee
Roku Employee

Re: HBOMAX stuck in loop

Jump to solution

Hi everyone!

Thanks for bringing this to our attention. 

If you are experiencing playback issues with HBO Max, it is likely from a failed automatic update. Follow the instructions below to manually check for software and channel updates:

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
  5. Select Check Now to manually check for updates.

For full information on this, you can take a look at this link: How do I update the software on my Roku® streaming device?

Let us know if there's any difference after.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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superlionsfan
Level 7

Re: HBOMAX stuck in loop

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I have updated the app from system and from the app itself 5 times and no joy

bokonon82
Level 8

Re: HBOMAX stuck in loop

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I had done this already, and it did not work. However, it is now working again.

View solution in original post

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NatM
Level 8

Re: HBOMAX stuck in loop

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My hbomax is stuck in the loop. I have checked system updates and even unplugged tv. My roku tv is the only place app does not work. 

ALBEE722
Level 7

Re: HBOMAX stuck in loop

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ALL UP TO DATE AND APP STILL ISN'T WORKING. WHAT AM I PAYING FOR?

dfgsrzwer
Level 10

Re: HBOMAX stuck in loop

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It isn't a Roku problem. HBOMAX is down on all devices. Thus, it is an HBO problem. Note the date on the original post (May 25, 2021, a week before this post). It was down then (on all devices) as well. It will probably go down again in a week, ON ALL DEVICES, for about an hour (or three... yeah it sucks but that's life).

For what it's worth, my Roku has a hit-or-miss connection , and my Xbox a better one, but neither one (at this particular minute) can do it perfectly. I will guarantee that in a hour though both will work.

You guys really ought to learn how to do a web search...

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DTShade
Level 7

Re: HBOMAX stuck in loop

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Same here, it's stuck.  I click on HBO Max and it shows the HBOMAX start up screen then shifts to black with an endless 3 dot scroll and that's it. Never goes beyond it.

I have tried uninstalling, reinstalling , updating etc. still no joy.

Works fine on my phone and chromecasted to TV but I like the ease and Roku interface so much more.

Wish someone had a solution...

 

DT