Channel Issues & Questions

[gbwj1966]

When I pause HBO the screen is blanked and I can't see the paused information.  I try to read the music credits and can't without rewinding over and over. I only have this problem with HBO and only with Roku. My phone and tablet work fine.  

[RokuDanny-R · Accepted solution]

@gbwj1966 

Thanks for the post.

For more information about that channel's functionality, you'll want to contact HBO support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO support here: https://www.hbo.com/about/contact-us

Thanks,
Danny

[gbwj1966]

I tried contacting HBO and they never responded. I guess fixing it on Roku is not something they will do. Maybe when HBOMAX is on Roku something will be done  

[acoustix]

I'm frustrated as well. The entire screen is blacked out and you can't read anything when paused. What's the point? There should be a feature hitting UP that removes the tint overlay. 

[Mr1001001]

I was hoping for the same thing also but NOPE, same stupid issue on HBO Max. I'm using a Roku Streaming Stick + and had HBO Now and dark screen went away a few seconds after pausing until the did an update. I've contacted HBO a dozen times and they just don't care.

[steveslagoon]

This does not happen with Amazon Firestick. 

[Runde]

Why is this marked as resolved?? Did you even take a moment to actually read the issue, or are you a bot??

It's absolutely not solved... We're in Mar of 2022 and this is still happening, and it's annoying af... I'm watching Gaming Wall St (on a Roku) and there's so much info in the newspaper clips that I can't read because pausing makes it dark and obscure.

Absolutely nonsensical UX design!

[TrooperDada326]

Roku doesn’t make the HBO Max channel. Warner Media does. Therefore your issue is with them. I own 6 Roku devices. 3 Streaming Stick+, 1 Roku Ultra and 2 TCL Roku TV’s. I have HBO Max on all of them. No issues whatsoever