Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 8

HBO not loading

I have a 2019 Ultra and have not had any trouble with it until I tried to watch a program on HBO. I navigated over to the HBO tile and it would try to load but would stop. My other apps seem to be working. Is anyone having the same problem?

0 Kudos
2 Replies
Highlighted
Roku Employee
Roku Employee

Re: HBO not loading

@Kcdad 

Thanks for the inquiry.

Can you please provide with more information regarding the issue you are experiencing? What specific HBO channel are you trying to watch?

In addition, can you please provide us with the follow information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Highlighted
Level 8

Re: HBO not loading

Thanks for getting back to me. For some reason it loaded  after several attempts later on. So far its working fine. I don't know what made it glitch like that. I've never had any problems before. Thanks again.

0 Kudos