Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

HBO max

Crashes and goes back to home screen for roku every time i load hbo max . been paying for it and was hoping they would fix it. Don't let me down roku your my go to streamer

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2 Replies
Level 10

Re: HBO max

Make sure you have latest software, uninstall hbo max then add it again.  try the basic steps first and let us know if that helps

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Level 19

Re: HBO max


@Karmagedon wrote:

Make sure you have latest software, uninstall hbo max then add it again.  try the basic steps first and let us know if that helps


After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel.

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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