Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
IvanSosa
Level 7

HBO max subtitles/Dub issues

Jump to solution

HBO max on my Roku express isn't  letting me change subtitles/audio to Spanish. The same movies offer Spanish audio/subs on computer browser and on a the smart TV HBO max app. when i press the (*) button on the Roku controller it just gives the English options. I wouldn't say this is an HBO Max problem since all the other platforms allow me to change the language. Thanks in advance.

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: HBO max subtitles/Dub issues

Jump to solution

@AncienLord

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here: https://help.hbomax.com/ContactUs
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
3 Replies
makaiguy
Level 20

Re: HBO max subtitles/Dub issues

Jump to solution

Some channels chose not to use the default Roku controls for things like audio choices, etc, preferring to access these via their own controls.  I've always assumed they do this to keep their controls consistent on the various platforms/devices they support.

I don't have an HBO subscription so I cannot check this for you.  One common way to access a channel's controls is via the cursor up/down buttons.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
AncienLord
Level 7

Re: HBO max subtitles/Dub issues

Jump to solution

I have the same problem, thats the reason i am here, why HBO Max in Roku don't let me change the english to Spanish, in the computer i see movies in Spanish and in the Roku Ultra don't let me. i try to Update everything and nothing happen. I need to Cancel because don't let me the option.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: HBO max subtitles/Dub issues

Jump to solution

@AncienLord

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here: https://help.hbomax.com/ContactUs
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos