Channel Issues & Questions

[landedajackson]

I went to watch a movie last night on my HBO Max profile, but noticed it was under a males name I’ve never heard of. My account has been logged in with my own credentials then a couple of weeks later someone else account info was there. How is that possible when no one else has been in my home to manually change the account info from my remote? 

[RokuDanny-R · Accepted solution]

@landedajackson 

Thanks for the inquiry.

Have you tried signing out of the channel and re-authenticating to ensure that you are using your account? For more information about that channel's authentication, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here: https://help.hbomax.com/ContactUs

Thanks,
Danny