Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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landedajackson
Level 7

HBO max profile changed

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I went to watch a movie last night on my HBO Max profile, but noticed it was under a males name I’ve never heard of. My account has been logged in with my own credentials then a couple of weeks later someone else account info was there. How is that possible when no one else has been in my home to manually change the account info from my remote? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: HBO max

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@landedajackson 

Thanks for the inquiry.

Have you tried signing out of the channel and re-authenticating to ensure that you are using your account? For more information about that channel's authentication, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here: https://help.hbomax.com/ContactUs

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: HBO max

Jump to solution

@landedajackson 

Thanks for the inquiry.

Have you tried signing out of the channel and re-authenticating to ensure that you are using your account? For more information about that channel's authentication, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here: https://help.hbomax.com/ContactUs

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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