Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Acidexrain
Level 8

HBO max not working on roku Express

I'm subbed to hbo max on my roku Express and it never worked well before but now it's not working at all. If I try to play anything other then a trailer the video will load for a minute then take me back to the previous screen. I tried restarting, and uninstalling and reinstalling the app (which I had to unsubscribe to hbo max in order to do because roku wouldn't give me the option if I'm subscribed) and its still doing the same thing. Super frustrating considering how expensive hbo max is. I'm not allowed to email roku about this apparently but I did contact hbo max. Has anyone else experienced this that might be able to help? Thank you

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: HBO max not working on roku Express

@Acidexrain-

After removing a channel, best practice is to clear the Roku's memory by restarting it  before reinstalling the channel.   Did you do this?  Without the restart you may not get a clean reinstall. 

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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Acidexrain
Level 8

Re: HBO max not working on roku Express

Hi yes I restarted my roku through settings after uninstalling hbo and reinstalled it. I also tried leaving it unplugging it for a while before reinstalling. 

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