Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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aa2019
Level 7

HBO live stream on Amazon Prime

When watching the HBO live streaming through Amazon Prime I'll often get "Insufficient Bandwidth" or some other error message.  HBO through Amazon Prime works fine with Amazon Fire TV.  Everything else works fine on the Roku except this one thing.  Any way to fix this?
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3 Replies
Community Manager
Community Manager

Re: HBO live stream on Amazon Prime

Thanks for the note. Does this type of behavior occur on any other channel(s) on your device, such as watching a live stream within 'The Roku Channel'? 

I'd recommend taking careful note of the date/time when you observe the issue, including the exact show/episode you were watching, and contact Amazon Prime Video support to report the issue and request additional assistance. In some cases, reinstalling the channel on your Roku device (removing the channel from the Roku home screen, restarting the Roku device completely, then adding the channel back once more) may help clear up the issue. Some channel providers use multiple source data providers to send content to your device. If they are encountering an issue with one of those, it may result in the symptoms you described. 

Each channel on the Roku platform controls, manages, and maintains their channel (app) and content delivery. If you run into an issue occurring only within a specific channel, following up with that service provider directly is usually the best option to help prompt further investigation and potential resolution. 

Thanks! 
Tanner
Tanner D.
Roku Community Manager
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alucas
Level 7

Re: HBO live stream on Amazon Prime

see https://forums.roku.com/viewtopic.php?t=101059#p556361
lower your bitrate manually
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trekkeriii
Level 10

Re: HBO live stream on Amazon Prime

"alucas" wrote:
see https://forums.roku.com/viewtopic.php?t=101059#p556361
lower your bitrate manually

That doesn't work for adaptive streams and newer channels. Doesn't work in the newest 9.1 firmware  at all. So, best not to reply to multiple threads with this suggestion.
http://trekkeriii.com/Roku_PHP_list.php
Router - ASUS RT-AC68U
ISP - TWC - 50 Mbps/5 Mbps
Net+ Cert
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