Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Matt3
Level 7

HBO keeps loading

I am on a wired connection. I get 67Mbps connection speed. No other channel has issues.  HBO on Roku keeps going to loading. Is there an issue with their stream since everything else works great.  (Netflix, Hulu, Amazon Prime, etc...)

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atc98092
Level 13

Re: HBO keeps loading


@Matt3 wrote:

I am on a wired connection. I get 67Mbps connection speed. No other channel has issues.  HBO on Roku keeps going to loading. Is there an issue with their stream since everything else works great.  (Netflix, Hulu, Amazon Prime, etc...)



The first suggestion is always to remove the channel, reboot the Roku (don't skip) and then reinstall the channel. And the reboot means to either use the restart function in the Settings menu, or pull the power and let it sit for 30 seconds. 

What model Roku is this happening with?

Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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