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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

HBO app crashes trying to play Westworld Catchups

HBO has posted several small videos called “Westworld Catchups”.  Every time I try to play one on my Roku Premiere+ the HBO app crashes and I end up at the Home Page.  Any thoughts?  I have tried rebooting the Roku.

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11 Replies
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Level 7

Re: HBO app crashes trying to play Westworld Catchups

I've got the same problem and also tried a power cycle...  Other content (such as Bill Maher) works just fine.

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Level 16

Re: HBO app crashes trying to play Westworld Catchups

Have you tried removing and reinstalling the channel?

Remove/reinstall procedure:

1. Highlight channel on home screen.

2. Press * key and choose Remove channel option.

3. IMPORTANT- DON'T SKIP:
From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory.

4. After system restarts, find channel via Streaming Channels.

5. Highlight channel and install.

6. If channel requires a login, you may need to log in anew.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Level 7

Re: HBO app crashes trying to play Westworld Catchups

I have the same issue. 

Removing the HBO Now app, restarting, and then re-adding the app results in the same behavior when trying to view the Season 1 and 2 recaps (and I was not prompted to log back into the app upon re-install). 

I was able to begin watching the Bernard character catchup, however others seem to crash the app as well (so it seems a mixed bag of which videos play/crash under the "Westworld: Get Caught Up" section on the home screen within the app).

Otherwise I haven't had issues with the app so far...and could view the content on my computer instead.

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Level 7

Re: HBO app crashes trying to play Westworld Catchups

I'm having the same issue as well.

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Level 7

Re: HBO app crashes trying to play Westworld Catchups

Also, I have noticed the app crashing when finishing an episode (of Westworld), and selecting the next episode in the series that is displayed at the bottom of the screen when the credits begin.

This does't always result in an app crash, however re-watching the first season, it has happened twice in 8 episodes.

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Level 8

Re: HBO app crashes trying to play Westworld Catchups

Unfortunately this is now moot for me as the catchups are no longer available on HBO GO.  

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Level 8

Re: HBO app crashes trying to play Westworld Catchups

Oho, I also got a crash when I tried to hit the link to the next episode!  

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Level 8

Re: HBO app crashes trying to play Westworld Catchups

OK, I was on E1 of Season 3 of Westworld.  When I got to the end I clicked on the in-show link to go to the next episode.  The program crashed and dumped me onto the home screen.

I then:

1. Deleted HBO GO app

2. Restarted the Roku Premiere+.

3. Reinstalled the HBO GO app

4. activated the APP

5. Launched Season 3 Episode 1 again.  FF to the end.

6. clicked on the in-show link to go to the next episode.

It dumped me back to the home screen again.  So still broken.  

Anyone know of any previews similar to the Westworld catchups that I can try?

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Level 7

Re: HBO app crashes trying to play Westworld Catchups

Same here. Catch-ups make the app crash. Tried reinstalling and no change

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