Channel Issues & Questions

[anseleisley]

I changed my HBO Now password (I subscribe through Roku) and now I have to enter my username and password every time I launch the app. Anyone else having this issue or have any suggestions on how to rectify the annoying problem? Thanks!

[ggcharles]

Yes, even worse HBO will not send me a password reset email, so I have paid through March and can not watch programming.

[RokuDanny-R · Accepted solution]

@ggcharles 

Thanks for the note.

Try removing the channel from the Roku home screen, then restart your device from Settings>System>System restart. Once your device restarts, then try adding the channel back one more and signing in again. 

If that isn't clearing up the issue you are seeing, for more help and information about that channel's authentication and functionality, you'll want to contact HBO Now support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves, and they'll be able to assist you further. 

You can reach HBO Now support here: https://help.hbonow.com/ContactUs

Thanks,
Danny

[Kcb12]

Hello.

I’m having the same issue and cant find a way to remove the HBO Now channel from my home screen. It only says I can cancel my membership or move the channel, but not remove it. Any suggestions?

Thanks,

KB

[RokuDanny-R]

@Kcb12 

Thanks for the information.

For more information about that channel's features and functionality, you'll want to contact HBO Now support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Now support here: https://help.hbonow.com/

Thanks,
Danny