Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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rjcmt720
Level 7

HBO Not working

Hello all, I just purchased Roku Premiere | HD/4K/HDR Streaming Media Player, Simple Remote and Premium HDMI Cable.    I'm trying to set up my HBO but I'm running into a problem.  When I select the channel I get the blue loading dots at the bottom then the screen goes black and nothing happens.  I have tried to uninstall the channel then reinstall it.  I have tired to restart roku.  I have even tried to uninstall, restart and then reinstall the channel.  None of this is working.   Anyone have any thoughts?

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: HBO Not working

@rjcmt720 

Thanks for the inquiry.

Can you please specify the issue you are experiencing? What HBO channel are you trying access?

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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