Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I ordered HBO Max yesterday for $14.99 I tried watching different movies and shows and on different televisions we cannot hear it due to horrible sound quality. I already cancelled the subscription but would like a refund. I specifically wanted to watch Mortal Combat and now wish I would have went to a theater. I am hoping Roku will do the right thing and put this money back into my account.
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.