Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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dannyrjr
Level 7

HBO Max

hbo max wont play on Roku device. i can get into the app and select a show but it just won't play. this doesn't happen on my Roku TV just my Ultra. I have deleted the app and reinstalled. any thoughts?

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2 Replies
atc98092
Level 21

Re: HBO Max

I use Max daily on my Ultra 4800, and also tested my 4670 yesterday with no issues (other than no captions with the 4670). I've also used it on my Sharp Roku TV. 

When you removed the app, did you reboot the Ultra before installing it again? If not, then it was not really removed and if there was a problem it wasn't cleared. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
dannyrjr
Level 7

Re: HBO Max

Good call.  I did not reboot after removal.  Will give that a try this evening.

Appreciate it.

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