Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Holsterbsb
Level 7

HBO Max sign in issue

So last night we all had an issue with HBO Max not working and now this morning, it will not let me sign in. It tells me it sees my subscription through Roku but won't let me in. I'm using my Roku user and password. What the **bleep**?!

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: HBO Max sign in issue

Hi @Holsterbsb

Please accept our apologies for any inconvenience this has caused.

Channel logins or authentication are solely handled directly by the channel developer. We suggest reaching out to HBO Max support to report the issue and for further help. They can resolve the error you are having with channel authentication.

You can contact them here: https://help.hbomax.com/

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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