Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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emcdcmom
Level 7

HBO Max not playing episodes of certain TV series

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All of a sudden, I cannot play episodes of Friends or The Big Bang Theory. Anyone else have that problem or have an idea on how to fix this issue?

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1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: HBO Max not playing episodes of certain TV series

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Hello @emcdcmom

Thanks for the post.

Channels on Roku are maintained by the channel developer themselves. We suggest reaching out to HBO Max Support directly to report the issue and for further help. There's likely an issue within that specific content within their channel that needs to be addressed with an update from them.

You can contact their support here: https://help.hbomax.com/

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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6 REPLIES 6\
RokuKariza-D
Roku Employee
Roku Employee

Re: HBO Max not playing episodes of certain TV series

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Hello @emcdcmom

Thanks for the post.

Channels on Roku are maintained by the channel developer themselves. We suggest reaching out to HBO Max Support directly to report the issue and for further help. There's likely an issue within that specific content within their channel that needs to be addressed with an update from them.

You can contact their support here: https://help.hbomax.com/

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Shutson
Level 7

Re: HBO Max not playing episodes of certain TV series

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We have to reset HBO Max multiple times every night to get friends to play. So frustrating. No other issues besides friends!!!

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RokuKariza-D
Roku Employee
Roku Employee

Re: HBO Max not playing episodes of certain TV series

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@Shutson

Thanks for the post.

I would recommend following my suggestion in my post above. There might be an issue within that specific content that needs to be addressed with an update from the channel developer.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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hcstrahinich2gm
Level 7

Re: HBO Max not playing episodes of certain TV series

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yes, we suddenly started having that problem, too, since we got a new Roku device.

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RokuDanny-R
Roku Employee
Roku Employee

Re: HBO Max not playing episodes of certain TV series

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@hcstrahinich2gm

Thanks for the post.

Can you please specify the issue you are experiencing?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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MrMustache
Level 7

Re: HBO Max not playing episodes of certain TV series

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HBO is not playing The Big Bang Theory. When I click on an episode, it just kicks it out. I have a Roku

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