Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jontalk
Level 10

HBO Max lags when scrolling alphabetical movie list

Curious if anyone else notices any lagging or slowing of performance with the HBO Max channel when browsing lists, clicking on a title etc. I use a WIRED- 120 mbps connection and the latest build of version 10 firmware. When I select the alphabetical list of movies, after selecting several, clicking on another would result in a black screen instead of the listing. After 20-30 seconds it would slowly populate but never show the play or add button. I restarted my nearly new Roku Ultra 4800 and after opening the channel and repeating the search, the lag returned once more. Has anyone else encountered this? 

Power User (film maker)
Mill Valley, CA

Jonathan
Roku Ultra 4800R; LG OLED55B7A, ONKYO TX-NR636, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds.
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2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: HBO Max lags when scrolling alphabetical movie list

Hey @jontalk

Thanks for posting here in the Community!

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If the issue persists from one channel after attempting the suggestions above, other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can reach HBO Max Support here: https://help.hbomax.com/

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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jontalk
Level 10

Re: HBO Max lags when scrolling alphabetical movie list

Thanks..will give it a shot. 

Power User (film maker)
Mill Valley, CA

Jonathan
Roku Ultra 4800R; LG OLED55B7A, ONKYO TX-NR636, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds.
0 Kudos